Supporting the Multi-Channel Customer has Gone Social
Many organizations are seeking to add social support to their service portfolio since customers of today are often looking to company’s self-service sites (knowledge bases and support portals) and...
View ArticleThe New Job of IT: Supporting Mobile Work
Everyone’s mobile, everyone’s wireless and everyone’s device is different. And most business professionals typically use at least three – a smartphone, tablet and desktop or laptop. This is the new...
View ArticleSupporting Mobile Devices with New Tools from GoToAssist
By the end of 2012, the number of mobile devices will exceed the world’s population of almost 7 billion people, says TechCrunch.com. We know everyone’s mobile, everyone’s wireless and everyone’s device...
View ArticleRemote Support Tools Offer Immediate ROI
If you’re reading this blog, you’ve either already implemented remote support tools into your service program or started thinking about it very seriously. So I’m probably preaching to the choir when I...
View ArticleSharing Our Customer Service Success with Crowds at Dreamforce 2012
Salesforce.com’s Dreamforce 2012 was nearly twice the size of last year’s conference, with more than 90,000 attendees, 800 sessions, 350 exhibitors and 200 analysts and members of the press in...
View ArticleDeliver Tech Support to Android Devices with GoToAssist Corporate
Do you ever wonder exactly how many Android devices have been manufactured? If you’re responsible for providing support to these mobile devices, I’m sure you would be fascinated to know that more than...
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